At EverMed Pharmacy (“EverMed”, “we”, “our”, or “us”), we aim to provide fast, reliable, and safe delivery of your healthcare and wellness products across the UAE.
2. Delivery Coverage
We currently deliver within the United Arab Emirates (UAE)
Delivery availability may vary depending on your location
3. Delivery Timeframes
We offer multiple delivery options depending on your location and product availability:
Same-Day Delivery / Express Delivery: Within a few hours (selected areas)
Standard Delivery: Within 24–48 hours
Delivery timelines are estimates only and may vary
Delivery speed depends on:
Product availability
Delivery location
Order time
4. Delivery Charges
Delivery fees are calculated automatically at checkout
Charges may vary based on:
Order value
Delivery location
Weight/size of items
✅ EverMed may offer free delivery promotions on selected orders.
5. Order Processing
Orders are processed after successful payment confirmation
Orders placed during weekends or public holidays may be processed the next business day
Once dispatched, you will receive updates via email or SMS
6. Delivery Process
Orders will be delivered to the address provided at checkout
Customers must ensure:
Accurate address details
Availability to receive the order
Our delivery partner may contact you before delivery
A signature or confirmation may be required upon receipt
7. Failed Delivery Attempts
Delivery may fail if:
Customer is unavailable
Incorrect contact or address details are provided
In such cases:
Our team will contact you to reschedule delivery
Additional delivery charges may apply for re-delivery
8. Delays in Delivery
While we aim to meet all delivery timelines, delays may occur due to:
Traffic or weather conditions
High order volumes
Unexpected logistics issues
EverMed is not liable for delays beyond our control, but we will always keep you informed.
9. Product Availability
All products are subject to availability
If an item becomes unavailable after order placement:
You will be notified
A refund or replacement option will be offered
10. Damaged or Incorrect Deliveries
If you receive:
Damaged items
Incorrect products
Please contact us within 24 hours of delivery
We will arrange:
Replacement, or
Refund (as per our Refund Policy)
11. Temperature-Sensitive Products
Certain items (e.g., medicines, supplements) require controlled storage
EverMed ensures proper handling during delivery
Customers must ensure prompt receipt to maintain product integrity
14. Changes to Shipping Policy
EverMed reserves the right to update or modify this Shipping Policy at any time. Changes will be effective once published on the website.
